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FreeUse the Agenses Erlang C Calculator to calculate needed number of agents.Learn more



Agenses Insights

  • Free 30 day trial
  • Free setup
  • Phone-system integration
  • Designed to advance your performance
  • Set your own goals
  • Dashboards which show improvements
  • Performance alerts
  • 20 seats included


Agenses Insights + Forecasting + Scheduling

  • Free 30 day trial
  • Free setup
  • Phone-system integration
  • Includes Insights + Forecasting
  • Service Level Calculations
  • Occupancy Rate calculations
  • Agent based calculations
  • Average answer time based calculations
  • Silver Agenses Community
  • 20 seats included
Can I upgrade from one package to another?

Yes you can. Please contact us by mail at and we will be happy to help you. Please be advised that Agenses Insights is our main product; the Calculator and Toolkit are easy ways to get to know Agenses and our products.

Can I pay yearly?

It is possible to pay yearly. Please contact to set this up for you. Together with you we will determine how many agents you  think will be working in your contact center. At the end of each year we will give you either a refund if we charged you for too many agents or bill you if we charged for too few agents.

Can I cancel anytime?

You can cancel anytime. The month your cancellation was received in will be the last month you are billed for.

Do you refund the money?

There is a trial period for each of our products. No payment or crdit card information is required to try Agenses. If you pay monthly there is no refund. If you pay yearly please contact to see what we can do for you.

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