Recent Posts

• Utrecht Science Park
• The past twelve months with Agenses
• Calculating Call Center Service Level
• Asterisk
• Avaya IP Office
• Microsoft Excel in contact centers
• What does it costs you NOT to use Agenses?
• Everything you need to know about call center tools
• Agenses is ready for more pilot users!
• Launch
• Set Goals
• Cut costs
• Examples of Erlang C in action
• Erlang C and handling emails
• Erlang C Formula
• Everything you need to know about Erlang C
• 5 tips to manage your call volume
• Why a low average talking time doesn’t do it all
• 5 things CEOs need to know about good customer service
• Meeting expectations
• What is good customer service?
• Agenses moves to Utrecht Science Park
• Agenses takes part in the #11 university business incubator