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As a contact center manager it is difficult and takes a lot of work to create forecasts and schedules, but what if we can make this process much more accurate and easy?
That is the question Agenses was started with and we have made it our mission to take the hassle out of forecasting and scheduling.
With our online services we aim at small in-house contact centers with only inbound traffic. Our extensive knowledge about online services resulted in our easy to use Insights, Forecasting, and Scheduling services.
By providing on-line tools that are easy to use by even novice contact center managers Agenses helps achieve performance improvements.
Agenses sole goal is to Advance Your Performance.
Agenses services are aimed at small contact centers and work best up to 25 seats. (Our services can handle a maximum of 50 seats.)
Our products perform best for in-house operating contact centers.
By providing services for in-bound traffic only we can advance your performance the most
Our services are designed so even a novice contact center manager can use it without prior knowledge
Try Agenses free for 30 days. No credit card needed to sign up!
All of our products work 'out-of-the-box'. There are no compulsory consulting fees
The Agenses.com domain name was registered
The free to use Agenses Erlang C Calculator was introduced
More than 100.000 calculations were done with the Erlang C Calculator
The first version of Agenses Insights was developed
More than half a million calculations have been performed using Agenses services
Agenses was selected to take part in the #11 worldwide University Incubator program
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