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Advance your performance & get back in control
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FreeUse the Agenses Erlang C Calculator to calculate needed number of agents.Learn more

Advance your performance

Improve service level and save costs

Get back in control

Get back in control over your contact center

Spawn happy customers

Make your customers love you

Advance your performance ...

Complicated reports and dashboards can easily give you the feeling of having lost control. Agenses aims to offer only the features and reports that you really need.

Keeping your vision clear and empowering you to really advance your performance.

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... get back in control ...

By performing a daily check-in to Agenses you will look at yesterday and the current day. This way you will better understand how your contact center performed yesterday and how it will perform today.

Gradually you will take back control and better understand how you can influence your contact center’s performance.

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... spawn happy customers

Get clear Insights in your contact center’s performance. Zoom in from the overall view to individuals. See easy to understand graphs that show true performance. We automatically gather quantitative data from your phone-system. We allow you to gather qualitative data by scheduling the listening of calls and scoring them in a uniform fashion.

We combine these data sets to actively show you performance of groups and individual agents.

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Get started in three easy steps

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Import

Import Data

Let us import data from your phone-system or use demo data

Advance

Advance Your Performance

Use the dashboards to gain insight and advance your performance

Improve your service level

Agenses services are aimed at making sure you are able to achieve the desired service levels

Easy to understand dashboards

Get easy to understand dashboards with all the data you need to improve your performance

Happy customers

Make your customers happy with improved service

Cut unnecessary costs

By creating better forecasts and schedules we can help you save costs

Management reports

Create easy to read reports that show improvements or easily show that more agents are needed

Gives direction

Gives you a clear direction in what actions to take to improe performance so you can get back in control

MEASURE

Insights
Measure both quantitatively as well as qualitatively. Not only do we calculate your performance based on your phone-systems data we also measure the quality of the calls themselves. This gives a score for every single employee. Based on this score we can determine what this employee should focus on to improve. (Insights can be coupled with Training. See for more below.)

IMPROVE

Forecasting
Since you have already coupled your phone-system with Agenses Insights we can use that data to automatically forecast future call load. We are happy to give you a demonstration.

Scheduling
Your forecast is being used when crating schedules. This way you can make sure you schedule the right number of agents. You can immediately see what your expected service level will be with a certain schedule.

 

We do not only give you insight in the current performance but actively guide you towards an even better performance.

We do this by actively measuring performance of your contact center. We measure the performance of your contact center  as a whole but also in detail per contact center agent.

We Advance

  • Your  Insights
  • Your Forecasts
  • Your Knowledge and Skills

THE LAUNCH: 15th January 2018

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