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Utrecht Science Park
The past twelve months with Agenses
Calculating Call Center Service Level
Avaya IP Office
Microsoft Excel in contact centers
What does it costs you NOT to use Agenses?
Everything you need to know about call center tools
Agenses is ready for more pilot users!
Examples of Erlang C in action
Erlang C and handling emails
Erlang C Formula
Everything you need to know about Erlang C
5 tips to manage your call volume
Why a low average talking time doesn’t do it all
5 things CEOs need to know about good customer service
What is good customer service?
Agenses moves to Utrecht Science Park
Agenses takes part in the #11 university business incubator
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