Service & Support

Advance your performance
LAUNCH: JAN 15 2018

Your contact person

Every customer and free trial user gets his or her own contact person assigned. This way you do not have to talk with a different customer representative each time you have a question.

If you want to you can schedule a telephone call but you can also email him or her any time.

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Designed to get a better insight in your contact centers dynamics

Agenses Inisghts is designed for daily and weekly usage. The more often you will use it the better you will understand the dynamics within your contact center.

You will have a better view on the distribution of calls over the days of the week. And you will also have a clear view on the busy hours within a day.

Our users tell us they regained control over their contact center’s performance after using Agenses Insights for only one month. If you want to see how? Please request a demo and we are happy to show you. (After the demo we can set up a 30 day free trial.)

Insights highlights

  • Set your own goals for Service Level and Average Handling Time
  • Dashboards which show you your improvements and achievements
  • Designed to advance your performance over time
  • Alerts you when a sudden drop in performance occurs

Supported phone systems

We aim to support your phone-system with two weeks if we currently not already support it. At this moment we already support the main vendors like Avaya and also Asteriks. Please contact us if you want to know if your phone-system is supported.

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Forecasting highlights

  • Easily import your phone-system data
  • Forecast made visible in easy to read graphs
  • Adjust the forecast to your needs
  • Create detailed forecast in five minutes

Create forecasts in five minutes

We have revolutionized how you can import your phone-system data into Agenses. There is even no need to ask your computer department for help.

Your data gets imported, processed and enhanced. Now, creating a forecast is a breeze. No more handling with different systems and copying data.

With just two clicks you can create detailed forecasts for the next six weeks. The forecasts are based on the expected number of calls for each quarter of the day, for each day in the next six weeks. We ofcourse automatically calculate how many agents are needed to achieve your desired service level.

Consulting

Sometimes we get asked to do some consulting. This is only available to organizations which are currently a customer or trial user. Please ask us for the rates.

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Create schedules with Agenses and improve forecasting

There is no need to use yet another system to create your schedules. Maybe you are still using Excel for this at the moment and as you know this is very prune to making mistakes.

By using Agenses Scheduling you make your life even more easy. Schedules are created in minutes and can be shared with your agents. You even get to see what the expected service levels will be for the amount of agents you scheduled.

Maybe more importantly it also improves the accuracy of the created forecasts because Forecasting uses this data to see how forecasts from the past have performed.

Schedulig highlights

  • Easily create schedules
  • Immediate prediction of service level
  • Improved forecasting results
  • Agent login

Free Erlang C Calculator

As an incentive to get to know Agenses we offer a free Erlang C Calculator on our website. Try it out if you do not already use it, or tell collegues about the benefits.

GO TO THE ERLANG C CALCULATOR
Free 30 day trial

Agenses comes with a free 30 day trial. Let us help you set up your data import and you can be on your way within one day.

Tell others about us

Are you not happy with what you see? Let us know.
Are you happy with what you see? Let others know!

Demo avilable

We can send you a demo video or we can schedule a video skype call. Contact us and we are happy to show you what Agenses can do for your  and your organization!

Located in The Netherlands?

Are you located in the Netherlands? So are we! And we are looking for two more pilot customers to create a long lasting relationship. Let us know and we are happy to come to your office for an introduction.

THE LAUNCH: 15th January 2018

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