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Get a clear view on your contact center performance
Easily connects with your phonesystem
Makes use of digital scorecards to measure quality of calls
Gives you suggestions how to improve performance
Get clear Insights in your contact center’s performance. Zoom in from the overall view to individuals. See easy to understand graphs that show true performance. We automatically gather quantitative data from your phone-system. We allow you to gather qualitative data by scheduling the listening of calls and scoring them in a uniform fashion.
We combine these data sets to actively show you performance of groups and individual agents.
Pro-active alerts about teams and individual performance are set to you automatically. Reminders to listen to calls can be scheduled so you will have a process in place to monitor the quality of calls.
Our alerts and reminders are designed to put you back in control. Change the frequency of reminders and alerts from instantly to once a day or once a week.
Sign up in five minutes and try it for free
Let us import data from your phone-system or use demo data
Use the dashboards to gain insight and advance your performance
Get easy to understand dashboards with all the data you need to improve your performance
Measure your call quality with a uniform scorecard. Get an objective overview of call quality over time.
Speed up the process of getting new agents to full competence
Easily see who outperforms and who under performs so you can take action fast
Get auto-reminders and alerts to make sure your performance stays within your desired service level
Gives you a clear direction in what actions to take to improe performance so you can get back in control
Get 30 days trial. No credit card required.Sign Up Now!