Advance Your Performance

And get back in control
LAUNCH: JAN 14 2018

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Clear Insights

Get a clear view on your contact center performance

Quantitative Data

Easily connects with your phonesystem

Qualitative Data

Makes use of digital scorecards to measure quality of calls

Smart Suggestions

Gives you suggestions how to improve performance

Clear Insights

Get clear Insights in your contact center’s performance. Zoom in from the overall view to individuals. See easy to understand graphs that show true performance. We automatically gather quantitative data from your phone-system. We allow you to gather qualitative data by scheduling the listening of calls and scoring them in a uniform fashion.

We combine these data sets to actively show you performance of groups and individual agents.

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Smart Suggestions

Pro-active alerts about teams and individual performance are set to you automatically. Reminders to listen to calls can be scheduled so you will have a process in place to monitor the quality of calls.

Our alerts and reminders are designed to put you back in control. Change the frequency of reminders and alerts from instantly to once a day or once a week.

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Import Data

Let us import data from your phone-system or use demo data

Advance

Advance Your Performance

Use the dashboards to gain insight and advance your performance

Easy to understand dashboards

Get easy to understand dashboards with all the data you need to improve your performance

Uniform Scorecard

Measure your call quality with a uniform scorecard. Get an objective overview of call quality over time.

Speed up on-boarding

Speed up the process of getting new agents to full competence

Top & under performers

Easily see who outperforms and who under performs so you can take action fast

Reminders and Alerts

Get auto-reminders and alerts to make sure your performance stays within your desired service level

Gives direction

Gives you a clear direction in what actions to take to improe performance so you can get back in control

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