Agenses can be easily integrated with almost every telephone system that exists. When we have not yet integrated Agenses with your telephone system we will usually do so within two weeks. Please contact us if you are unsure if your phone system can be connected with Agenses.
Agenses and Asterisk
Agenses has an integration with Asterisk in place for some of its current users. Agenses therefore can easily import data from Asterisk systems. The integration with Asterisk can take place trough an automated and scheduled “Day Detail Report”. We can help you or your IT-department set this up. (There is no technical knowledge required and your Agenses contact person can guide you trough the process.)
Agenses is the leading supplier of on-line Insights and Forecasting software for small contact centers with inbound traffic only. Its aim is to “Advance your performance” by improving service levels or reducing costs in your contact center. For more information please visit https://www.agenses.com.
Asterisk is the world’s most popular open source telephony project. Under development since 1999, Asterisk is free, open source software that turns an ordinary computer into a feature-rich voice communications server. Asterisk makes it simple to create and deploy a wide range of telephony applications and services.
Code for Asterisk, originally written by Mark Spencer of Digium, Inc., has been contributed from open source software engineers around the world. Currently boasting over two million users, Asterisk supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, featuring VoIP packet protocols such as SIP and IAX among others. It supports U.S. and European standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data integrated networks and existing infrastructure. For more information please visit https://www.asterisk.org.