Agenses Insights (an online statistics tool) can help you with this!
Based on the historical data from your automatic call distributor (ACD-system) it generates a clear overview of your actual call load and service levels.
The system will automatically import your data and generate daily/weekly/monthly* reports. Within these reports you can easily select a day and see the detailed call loads for every quarter of that day.
Agenses Insights easily integrates with your Phone System. All you need to do is setting up automatic reporting to an email address we will provide.
Agenses Insights easily integrates with Asterisk, FreePBX, Kamailio, SipWise, RingCentral, and many other ACD and PBX systems.
*you can choose