Running a call center is no easy task. It is very easy to loose sight of details like expected call loads during the day. A common goal for call center managers is to gain a better insight into their call center dynamics, get a better overview of the situation, and get back into control of costs and service levels.
Agenses Online Forecasting Tool can estimate the needed number of
agents per quarter of an hour for an entire
Based on the historic data from your automatic call distributor (ACD-system) a distributed forecast can be generated. This can also be done by hand if you are the manager of a smaller call center.
The system will use the selected template to make a prediction of how many agents you should schedule during each hour, half-hour or quarter of an hour for the entire day.
- Get your own dashboard
- Gain insights in your call center dynamics
- Plan better
- Save costs
- Improve service levels
- Become organized
- Make life as a call center manager easier
Agenses Forecast easily integrates with your Phone System. All you need to do for this is setting up automatic reporting to an email address we will provide you.
Agenses Forecast easily integrates
with Asterisk, FreePBX, Kamailio, SipWise, RingCentral, and many other ACD and PBX systems.